The customer shall choose from the desired services on Load it app, once the services is chosen and confirmed the service provider will accept the order or cancel, if the order is accepted the customer will receive a payment confirmation via email and on application instantly

Once the order is placed and service has been done there will be no refunds for the chosen services. However, if the service provider decides to cancel the order after the confirmation refund will be processed instantly and will be done only through the Original Mode of Payment.

The customer can only cancel the order before the service provider accepts, If the service provider accepts the order cancellation will not be allowed and there will be no refunds after that.